Refund, Return, Payment, Delivery, Terms & Conditions
Refund and Return
Our refund and returns policy lasts 7 days. If 7 days have passed since your hand to hand purchase or delivered date, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We also do not accept product returns that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Once your return is received and inspected, we will send you an email or mobile SMS/WhatsApp Message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 7 working days.
If request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, while for Cash on Delivery, we will ask for your banking account number and amount will be returned within a 7 working days. Courier return cares are not covered.
To complete your return, we require a receipt or proof of purchase.
Follow this process for initiating return if above conditions are met:
- Initiate request from the same email or contact number used for order
- Send us via Email or official WhatsApp contact the return request including
- Reason for return
- Bank account number and details incase of Cash on Delivery
- Proof of purchase
- Any other comments
- Incase of Damaged Goods on Arrival via courier (online purchases), once courier delivers a product, make a non-stop video of parcel handing over from courier to you till parcel opening showing the product and share in the return request.
- Incase item is defective, share details of defect along with pictures/videos etc to support it
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet where above article time duration has been completed, please contact us first.
Only regular priced items may be refunded. Sale items cannot be refunded or returned except damaged items.
To return your product, you should mail your product to us after we respond to you with address once your return request is sent to us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping & Dispatch
Your order will be first confirmed via contact details you shared.
Items are dispatched within 3 business days via tracked courier service if in stock; however, you may request item to be sent urgently, subject to our availability.
Courier standard time applied during delivery.
Cash on Delivery is the standard option available for orders.
Bank payment is available on demand, for that, contact us after order.
Credit Card payments are currently unavailable but will be available soon.