TERMS & CONDITIONS

1. Scope of Business Ecosystem & Legal Framework

  • Proprietary & Trademark Provision: DANGO (operating online via dango.pk, its technical subsidiaries, and affiliated verticals) represents the proprietary brand, legally trademarked name/logo assets, and commercial operations administered by its foundational owner and sole proprietor. DANGO is an omni-vertical entity engaged in the design, formulation, manufacturing, sourcing, and retail distribution of cosmetics and clinical-grade skincare products; the design, manufacture, curation, and sale of both pre-made and custom-tailored jewelry lines; and the architecture, deployment, licensing, and administration of commercial Information Technology (IT) solutions, custom software engineering services, and Software-as-a-Service (SaaS) platforms. These terms uniformly constitute a binding personal contract between the individual end-user or business client and the foundational owner of DANGO.

2. Refund, Return & Exchange Policy

  • Physical Product Eligibility: To be eligible for a return or operational dispute evaluation, physical consumer items must be completely unused, unaltered, in the exact physical state in which they were received, and strictly preserved in their pristine original packaging.
  • Strict 7-Day Limitation: Any consumer return, exchange, or missing-item claim must be explicitly initiated within 7 days of order receipt/delivery by formally logging a ticket via our official corporate communication channels. Claims logged outside this 7-day window are structurally barred.
  • Strict Product Exclusions: We maintain a strict zero-return policy for customized jewelry orders, modified pieces, open intimate or sanitary goods, hazardous materials, flammable liquids, aromatic fragrances, household gases, or opened/used personal wellness and cosmetics items (including serums, lotions, or clinical skin barriers). Physical cosmetics returns are rejected automatically if the inner product seal is compromised.

Refund Processing & Reimbursements

  • Prepaid Physical Orders: If approved, a refund will be calculated and processed immediately back to the customer’s credit/debit card or original electronic payment channel.
  • Cash on Delivery (COD) Settlements: For all Cash on Delivery (COD) refunds, the customer must submit complete, verified banking credentials (including Account Title, Bank Name, and full international IBAN). Approved COD refunds will be dispatched via secure bank transfer within 7 working days following successful physical reception and qualitative warehouse validation of the returned items.
  • IT Solutions & SaaS Platforms: Digital service agreements, bespoke custom software components, SaaS setup infrastructure fees, and monthly/annual cloud licensing subscriptions are completely non-refundable once service provisioning, technical source configuration, or platform deployment keys have been activated.

Unboxing Video Mandate & Defect Verification

  • Anti-Fraud Visual Mandate: For all physical courier shipments (including jewelry items and cosmetic batches), consumers must capture a continuous, unedited, high-definition unboxing video starting before the package flyer is sliced open. The visual capture must explicitly display an entirely sealed, intact courier flyer, untampered package borders, and the legible, unmarred thermal shipping label/tracking identifier. The video must run uninterrupted through the physical unboxing phase down to the close-up examination of the item. Claims for structural shipping damages, leaks, missing modules, or defects without this exact video evidence will be rejected with absolute finality.

3. Shipping, Dispatch & Logistics Coordination

  • Mandatory Outbound Verification: Prior to physical warehouse extraction and logistics routing, every physical order must undergo an active operational verification call or SMS validation process via the explicit contact matrix provided at checkout.
  • Critical COD Requirements: All Cash on Delivery (COD) fulfillments are conditioned upon successful phone connection verification. The contact number supplied must remain completely responsive, active, and accessible, as our contracted third-party logistics courier partners rely on this path for door-step coordination. Failure to satisfy verification queries or maintaining an inactive contact path will result in automated order suppression, cancellation, or hold.
  • Logistics Timelines: Standard stocked inventory will be prepared and transferred to logistics providers within 3 business days via tracked regional courier networks. Expedited processing configurations are available dynamically on demand, strictly subject to seasonal capacity and internal support availability.
  • RTO Avoidance & Profile Blacklisting: If a validated COD physical shipment is refused at the final destination doorstep or bounced back to our logistics hubs due to user neglect, non-responsiveness, or arbitrary avoidance, DANGO will instantly blacklist that consumer profile across its entire system ecosystem. All future transactions originating from the associated names, telephone numbers, IP structures, or physical addresses will permanently require non-refundable advanced payment via secure bank transfer or card terminal to be processed.
  • Logistics Deductions: Outbound courier delivery charges, warehouse picking fees, and logistics fees are non-refundable. If an order shipped under a promotional “Free Shipping” model is later returned or disputed, the true financial courier expense incurred by DANGO to deliver the item initially will be precisely calculated and stripped from any approved customer refund balance.

4. Payment Architecture & Financial Protocols

  • COD Rights Discretion: While Cash on Delivery (COD) is integrated as a standard physical retail selection, its availability remains entirely at the operational discretion of DANGO management. DANGO retains the absolute legal right to reject COD processing privileges for any reason and demand a verified partial or full advanced payment prior to releasing items from its inventory.
  • Enterprise & SaaS Billings: B2B wholesale operations, customized manufacturing tiers, and high-value software enterprise solutions must be settled via direct corporate bank transfer or verified telegraphic check clearings. For automated SaaS tiers, ongoing software service licenses are managed via secure web payment bridges or recurring invoicing matrixes.

5. IT Solutions, SaaS Architecture & Intellectual Property Protection

  • Absolute Ownership: All proprietary software logic, application source code modules, database structural layouts, SaaS subscription access setups, specialized algorithms, skincare chemical formulations, component ratios, proprietary custom jewelry aesthetic matrices, product packaging graphic visuals, logos, and trademark assets are the exclusive, unmitigated intellectual property of DANGO and its foundational owner. Users, clients, and commercial entities are strictly prohibited from copying, adapting, distributing, republishing, or reverse-engineering any code, system layer, or formula owned by the brand.
  • SaaS Availability Warranty Limit: DANGO delivers its custom IT integrations, technical systems, web architectures, and Software-as-a-Service (SaaS) environments strictly on an “as is” and “as available” technical baseline. We make no operational guarantees, explicit or implied, that software services, tracking plug-ins, or synchronized web nodes will operate completely uninterrupted, secure from outside interference, free from logical runtime bugs, or completely devoid of periodic network maintenance windows. DANGO assumes zero liability for system downtime, external hosting provider failures, API deprecations, or sudden commercial data dropouts.

6. Absolute Legal Protections: Governing Law, Exclusive Jurisdiction & Arbitration

  • Governing Legal Base: This entire legal master agreement, along with any transactional actions, consumer sales, business relations, software usage, or legal disputes emerging under the DANGO banner, shall be exclusively governed by, interpreted under, and constrained by the laws of the Islamic Republic of Pakistan.
  • Exclusive Territorial Jurisdiction: By engaging with our portals, purchasing any cosmetic or jewelry asset, or licensing our tech stack, you unconditionally and explicitly agree that any formal legal petition, complaint, lawsuit, or judicial challenge must be initiated, processed, and tried strictly within the competent court structures of Islamabad, Pakistan. You hereby waive any objection to this venue, including any claims of forum non conveniens. The foundational owner of DANGO will completely refuse to answer to, recognize, or appear in any judicial proceedings, tribunals, or litigation platforms initiated outside the physical borders of Pakistan.
  • Mandatory Arbitration Clause: Prior to taking any formal legal steps, you explicitly agree to send a certified written summary of your grievance to our channels and participate in formal, direct negotiations for a minimum duration of 30 days. If an administrative solution is not achieved, the dispute must be referred to and definitively handled by private arbitration in Islamabad, Pakistan, governed by the Pakistan Arbitration Act, 1940. The arbitration shall be overseen by a single mutually appointed arbitrator, and the ruling issued shall be legally binding and final. All parties explicitly waive any right to take part in class-action lawsuits or cross-entity group arbitrations against DANGO or its foundational owner.

7. Omni-Vertical Absolute Limitation of Liability & Disclaimers

  • Absolute Liability Cap: To the absolute maximum extent permitted under the prevailing statutes of Pakistan, DANGO, its foundational owner, sole proprietor, employees, formulation specialists, and software developers shall not be held liable under any legal theory for any indirect, unintended, punitive, special, or consequential damages whatsoever.
  • For Cosmetics & Skincare: DANGO provides consumer skin assets and cosmetic items strictly under the notice that ingredients may affect sensitive dermis types. It is the user’s sole legal responsibility to evaluate formulas and execute mandatory localized patch tests. DANGO and its owner assume zero liability for dermatological reactions, allergies, irritations, or chemical non-compatibility issues.
  • For Jewelry Operations: All pre-made and custom items are distributed as fine-fashion jewelry. DANGO explicitly disclaims liability for metal tarnish over time, oxidation due to moisture exposure, chemical stone deterioration, physical wear-and-tear, or stone shedding occurring after product handover.
  • For IT Solutions & SaaS: DANGO holds zero liability for operational losses, data deletions, system breaches, customer drops, or infrastructure failures caused by third-party hosting dependencies, core plugin conflicts, server cache updates, or bad API routing configurations.
  • The Ultimate Personal Cap: Under all circumstances and across all operational verticals (whether involving a cosmetic batch, a jewelry item, or a software service contract), the total aggregate legal and financial liability of DANGO and its foundational owner to any user or client shall never exceed the exact monetary amount successfully paid by that user to DANGO for the specific order or item directly connected to the claim. This limitation applies directly to the individual owner and protects all personal assets from excessive or uncontracted civil claims.

8. Affiliate Program Terms of Use

  • Program Intent: Your participation in this Program is strictly limited to legally advertising our website to receive a structured commission on verified products or memberships purchased by unique individuals referred to DANGO Pakistan directly via your pre-approved tracking links or personal referrals. Signing up for the DANGO Affiliate Program (“Program”) indicates your full, binding acceptance of this Agreement.
  • Application Review: We reserve the absolute right to approve or reject ANY Affiliate Program Application at our sole, unrestricted discretion. Applicants shall have no legal recourse, claim, or right of appeal against DANGO or its owner for the rejection or dismissal of an Affiliate Application.
  • Commissions & Payouts: Accrued affiliate commissions will be verified and paid out exactly once a month. For an Affiliate to successfully qualify for a commission payout, the referred customer account or order must remain active, fully completed, and clear of disputes for a minimum duration of 31 days. Self-referrals are strictly prohibited; you will not receive commissions on your own accounts, personal orders, or close-circle fraudulent activities. Payments will only be released for transactions that have been successfully settled. Any transaction resulting in chargebacks, cancellations, returns, or refunds will be automatically deducted from your accumulated commission balance.

Program Suspension & Absolute Termination Clauses

Your affiliate status, tracking links, and access to the Program may be instantly suspended or terminated without prior notice for any of the following violations:

  • Inappropriate, fraudulent, or non-compliant advertisements (including false claims, inflated product benefits, or misleading hyperlinks).
  • Spamming activities, including unsolicited mass emailing, automated forum postings, or massive social media link dumping.
  • Advertising our brand on web domains containing or promoting illegal activities, adult content, hate speech, or violence.
  • Failure to transparently disclose your affiliate relationship in promotions, violating applicable consumer protection guidelines, local e-commerce regulations, or fair advertising laws.
  • Infringement of intellectual property rights. DANGO reserves the right to require formal licensing agreements from individuals employing our trademark, logo, or brand collateral to protect our proprietary rights.
  • Offering unapproved rebates, custom coupons, cash-backs, or unauthorized incentives out of your affiliate commission. However, bundling value-added bonuses or separate standalone products is acceptable if pre-authorized.
  • Detected self-referrals, systematic fraudulent transactions, or any suspected affiliate system manipulation.

Coupon, Discount & Pay-Per-Click (PPC) Advertising Restrictions

  • Affiliates must never use misleading text, deceptive buttons, or bait-and-switch images to imply that unauthorized discounts or deals exist.
  • Affiliates are completely prohibited from bidding on search engine keyword terms such as “DANGO Coupons”, “DANGO Discounts”, “DANGO Sale”, or any variations implying exclusive coupons are available.
  • Direct PPC search engine bidding (e.g., Google Ads, Bing Ads) on our brand name, trademarks, or close misspellings is completely prohibited without explicit, prior written authorization from DANGO corporate management.

8. Legal Efficacy of Electronic Signatures

  • Electronic Contract: This Agreement stands as an authenticated electronic contract outlining the legally binding framework of the DANGO. By completing our application and onboarding process, you submit an electronic signature carrying full, unmitigated legal force, validity, and effect equivalent to a manual handwritten signature under applicable commerce acts.