Refund, Return, Payment, Delivery & Terms & Conditions
Refund and Return
Our refund and returns policy lasts 7 days. If 7 days have passed since your hand to hand purchase or delivered date, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We also do not accept product returns that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Once your return is received and inspected, we will send you an email or mobile SMS/WhatsApp Message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 7 working days.
If request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, while for Cash on Delivery, we will ask for your banking account number and amount will be returned within 7 working days. Courier return cares are not covered.
To complete your return, we require a receipt or proof of purchase.
Follow this process for initiating return if above conditions are met:
- Initiate request from the same email or contact number used for order.
- Send us via Email or official WhatsApp contact the return request including
- Reason for return
- Bank account number and details in case of Cash on Delivery
- Proof of purchase
- Any other comments
- Incase of Damaged Goods on Arrival via courier (online purchases), once courier delivers a product, make a non-stop video of parcel handing over from courier to you till parcel opening showing the product and share in the return request.
- Incase item is defective, share details of defect along with pictures/videos etc. to support it
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet where above article time duration has been completed, please contact us first.
Only regular priced items may be refunded. Sale items cannot be refunded or returned except damaged items.
To return your product, you should mail your product to us after we respond to you with address once your return request is sent to us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping & Dispatch
Your order will be first confirmed via contact details you shared.
Items are dispatched within 3 business days via tracked courier service if in stock; however, you may request item to be sent urgently, subject to our availability.
Courier standard time applied during delivery.
Cash on Delivery is the standard option available for orders.
Bank payment is available on demand, for that, contact us after order.
Credit Card payments are currently unavailable but will be available soon.
As an authorized affiliate (Affiliate) of Dango, you agree to abide by the terms and conditions contained in this Agreement (Agreement). Please read the entire Agreement carefully before registering and promoting Dango as an Affiliate.
Your participation in the Program is solely to legally advertise our website to receive a commission on memberships and products purchased by individuals referred to Dango Fashion & Body Essentials Pakistan by your own website or personal referrals.
By signing up for the Dango Affiliate Program (Program), you indicate your acceptance of this Agreement and its terms and conditions.
Approval or Rejection of the Application
We reserve the right to approve or reject ANY Affiliate Program Application at our sole and absolute discretion. You will have no legal recourse against us for the rejection of your Affiliate Program Application.
Commissions will be paid once a month. For an Affiliate to receive a commission, the referred account must remain active for a minimum of 31 days.
You cannot refer yourself, and you will not receive a commission on your own accounts.
Payments will only be sent for transactions that have been successfully completed. Transactions that result in chargebacks or refunds will not be paid out.
Your affiliate application and status in the Program may be suspended or terminated for any of the following reasons:
Inappropriate advertisements (false claims, misleading hyperlinks, etc.).
Spamming (mass email, mass newsgroup posting, etc.).
Advertising on sites containing or promoting illegal activities.
Failure to disclose the affiliate relationship for any promotion that qualifies as an endorsement under existing Federal Trade Commission guidelines and regulations, or any applicable state laws.
Violation of intellectual property rights. Dango Fashion & Body Essentials Pakistan reserves the right to require license agreements from those who employ trademarks of Dango Fashion & Body Essentials Pakistan in order to protect our intellectual property rights.
Offering rebates, coupons, or other form of promised kick-backs from your affiliate commission as an incentive. Adding bonuses or bundling other products with Dango Fashion & Body Essentials Pakistan, however, is acceptable.
Self referrals, fraudulent transactions, suspected Affiliate fraud.
In addition to the foregoing, Dango Fashion & Body Essentials Pakistan reserves the right to terminate any Affiliate account at any time, for any violations of this Agreement or no reason.
You may use graphic and text links both on your website and within in your email messages for the purpose of Dango Affiliate product selling only. You may also advertise the Dango site in online and offline classified ads, magazines, and newspapers.
You may use the graphics and text provided by us, or you may create your own as long as they are deemed appropriate according to the conditions and not in violation as outlined in the Termination section.
Coupon and Deal Sites
Dango occasionally offers coupon to select affiliates and to our newsletter subscribers. If you’re not pre-approved / assigned a branded coupon, then you’re not allowed to promote the coupon. Below are the terms that apply for any affiliate who is considering the promotion of our products in relation to a deal or coupon:
Affiliates may not use misleading text on affiliate links, buttons or images to imply that anything besides currently authorized deals to the specific affiliate.
Affiliates may not bid on Dango Fashion & Body Essentials Pakistan Coupons, Dango Fashion & Body Essentials Pakistan Discounts or other phrases implying coupons are available.
Affiliates may not generate pop-ups, pop-unders, iframes, frames, or any other seen or unseen actions that set affiliate cookies unless the user has expressed a clear and explicit interest in activating a specific savings by clicking on a clearly marked link, button or image for that particular coupon or deal. Your link must send the visitor to the merchant site.
User must be able to see coupon/deal/savings information and details before an affiliate cookie is set (i.e. “click here to see coupons and open a window to merchant site” is NOT allowed).
Affiliate sites may not have “Click for (or to see) Deal/Coupon” or any variation, when there are no coupons or deals available, and the click opens the merchant site or sets a cookie. Affiliates with such text on the merchant landing page will be removed from the program immediately.
Pay Per Click (PPC) Policy
PPC bidding is NOT allowed without prior written permission.
Dango will not be liable for indirect or accidental damages (loss of revenue, commissions) due to affiliate tracking failures, loss of database files, or any results of intents of harm to the Program and/or to our website(s).
We do not make any expressed or implied warranties with respect to the Program and/or the memberships or products sold by Dango Fashion & Body Essentials Pakistan. We make no claim that the operation of the Program and/or our website(s) will be error-free and we will not be liable for any interruptions or errors.
Term of the Agreement
The term of this Agreement begins upon your acceptance in the Program and will end when your Affiliate account is terminated.
The terms and conditions of this agreement may be modified by us at any time. If any modification to the terms and conditions of this Agreement are unacceptable to you, your only choice is to terminate your Affiliate account. Your continuing participation in the Program will constitute your acceptance of any change.
Affiliate shall indemnify and hold harmless Dango and its affiliate and subsidiary companies and personnel, officers, directors, employees, licensees, successors and assigns, including those licensed or authorized by Dango Fashion & Body Essentials Pakistan to transmit and distribute materials, from any and all liabilities, damages, fines, judgments, claims, costs, losses, and expenses (including reasonable legal fees and costs) arising out of or related to any and all claims sustained in connection with this Agreement due to the negligence, misrepresentation, failure to disclose, or intentional misconduct of Affiliate.
Electronic Signatures Effective
The Agreement is an electronic contract that sets out the legally binding terms of your participation in the Dango Affiliate Program. You indicate your acceptance of this Agreement and all of the terms and conditions contained or referenced in this Agreement by completing the Dango application process. This action creates an electronic signature that has the same legal force and effect as a handwritten signature.